Set a spend limit

You can set usage limits so Dash stops taking new messages once a cap is reached, for the whole workspace, one member, or one channel. This keeps spending predictable without you having to watch the balance.

How it works

Dash tracks credit consumption in real time and compares it against your limits. When a limit is reached:

New messages to Dash are refused until the limit resets: everyone’s under a workspace limit, only that member’s under a per-user limit, and only that channel’s under a per-channel limit.
Scheduled task runs and Heartbeat suggestions are skipped too, but only for a workspace limit. Per-user and per-channel limits don’t apply to them. A skipped Heartbeat suggestion sends no message.
A reply that’s already underway isn’t cut off. Under a workspace limit, Dash’s remaining calls to your connected apps and to its own tools in that reply are refused, so it can still post an answer that skipped a step.
In Slack and Teams, Dash tells the person which limit was reached (theirs, the channel’s, or the workspace’s). In a one-to-one message, admins get a Review limits button that opens the Billing page, and everyone else is asked to check with an admin. In a channel or group chat, one notice goes to everyone, with the Review limits button and a note that only admins can raise the limit.
In Slack and Teams, if the person asking is a guest or from outside your workspace, or the channel includes guests or people from another organization, Dash posts at most a short, general warning instead.
On the web dashboard, the message stays in the chat marked Not sent, and Dash’s reply under it says whether the workspace’s limit or yours was reached. Admins get a Review limits button to raise it; everyone else is asked to check with an admin. See If a message can’t go through on the web.

On the Free plan, Dash may also apply a weekly limit of its own, separate from the limits you set here. Like a workspace limit, reaching it stops new messages, scheduled task runs, and Heartbeat suggestions, and refuses a reply’s remaining calls to your connected apps and Dash’s own tools. Dash replies where you asked and gives the day it can continue, with the same Slack and Teams exception for guests and outsiders as above. Upgrading to a paid plan removes the weekly limit. See Weekly free usage on the Free plan.

Set or change a limit

Limits are set on the web dashboard. Dash can’t set or change them from Slack or Teams.

Go to app.dashpup.ai, open Settings, click Billing, and scroll to Usage limits. Three tabs let you set caps at different levels:

Workspace — a monthly or daily cap on total workspace consumption, plus an optional Per request limit on how many credits a single request can use.
Users — a monthly or daily cap on an individual member.
Channels — a monthly or daily cap on a specific channel.

Click the tab for the level you want, then add or edit a limit. Limits are set in credits. Each level can have a monthly cap, a daily cap, or both.

A per-request limit stops a single request once it has used that many credits, and Dash tells you the request was too big to finish. Dash also has its own per-request limit, so a value at or above it has no effect.

Only admins can set or change limits.

Dash’s limit and out-of-credits notices in a channel show buttons like Buy credits, Review limits, or Verify a card to everyone in the channel. If a member who isn’t an admin clicks one, the web dashboard shows a short notice at the top of the page explaining that only workspace admins can open Billing, and names who to ask. The same happens for any other admin-only page.

Check current usage

From Slack or Teams:

@Dash how much have we spent this month?

@Dash what’s our credit balance?

Dash will report the current balance, usage for the period, and how much is remaining.

From the web dashboard:

The Usage page shows sessions, messages, and credit consumption for the current period and all time. The Billing page shows your credit balance and transaction history.

What counts toward the limit

Interactive conversations (Slack, Teams, web, Chrome extension) — billed.
Scheduled task runs — billed.
Heartbeat suggestions — billed.
Org chart inference — not billed.
Memory moderation — not billed.

Tips for managing cost

Consolidate asks. One detailed message is cheaper than five follow-ups in the same thread.
Review scheduled tasks. A task running every hour costs more than one running daily.
Turn on automatic top-ups if you’d rather refill your balance than run out of credits. See Understand credits and billing.

What’s next

Understand credits and billing for how credits work, earning free credits, and buying top-ups.
Monitor usage to see where credits are going.